Return policy

We don’t encourage exchanges, however if the size is incorrect and the item has not been personalized we can swap it for another size in extreme circumstances. But you would need to pay the additionally costs for shipping (to return goods and reship them). Exchanges need to be reported within 7 days of receiving the order. Goods that have been worn and had labels removed CANNOT UNDER ANY CIRCUMSTANCES BE RETURNED. Goods must also be returned in its original packaging, along with its original documentation. This will also be dependent on stock availability and new goods can only be sent once the original goods have been received back by us and the additional amount due has been paid. However to avoid such an instance, be sure to order your right size and view the products carefully on the website before placing your order!

Please Note: All returns undergo a quality check before a new item or refund is processed, so sit tight and trust that we’re doing our best to get your item or refund to you as quickly as we can.

For any further information please send an e-mail to sales@teamwoza.co.za